The quote distinguishes between personality traits and underlying empathy. "I'm hard-headed, not hard-hearted" asserts that the speaker's determination doesn't equate to a lack of compassion.
"I may be stubborn, sassy, and rude at times" acknowledges assertive characteristics.
"But I have a big heart and care about others more than I should" reveals the speaker's genuine concern and emotional depth.
In essence, the quote celebrates complexity and contradiction. It conveys that external demeanor doesn't always reflect inner feelings. It's a reminder of the multifaceted nature of human personalities, showcasing that individuals can possess both strong-willed traits and deep empathy simultaneously, underscoring the depth of human emotions.